# What to Include in Email or Chat When Reporting a Bug > URL: https://help.meshy.ai/en/articles/12133864-what-to-include-in-email-or-chat-when-reporting-a-bug > Language: en > Last updated: 2026-07-27T05:40:18Z # What to include in email or chat when reporting a bug When either emailing , or utilizing the chat feature in your account (**please note**: the [Help Center](/en/) shown in the drop-down below is a great way to find tips, feature info, and other relevant info on how to get better model generation): ![](https://cdn.meshy.ai/webapp-assets/help/b6b4bccf9d1ecf89-what-to-include-in-email-or-chat-when-reporting-a-bug.webp) ![](https://cdn.meshy.ai/webapp-assets/help/733294dd65d339e5-what-to-include-in-email-or-chat-when-reporting-a-bug.webp) Then, click "Send us a message". On the following screen, if you are reporting a bug or issue with model generation, in order for us to assist you further and find a resolution as soon as possible, please include the following: 1. A description of the issue 2. Relevant screenshots 3. A link to the model (more info on how to pull that [here](/en/articles/11854507-how-to-share-model-url)) 4. Optional: a video recording if appropriate **Without those things, it will be more difficult for us to provide proper support** **for your issue**.