For non-enterprise support or general product questions, please visit our main Help Center or contact [email protected]. Non-enterprise customers will not receive a response from our enterprise email.
We’re here to help you get the most out of your Meshy Enterprise plan. If your team needs assistance with billing, workspace setup, credit management, onboarding, or any technical issues, our Enterprise Support team is ready to assist.
📩 How do I contact Enterprise Support?
For any Enterprise-related questions, please contact your point of contact in Meshy team for our enterprise support email.
This email inbox is prioritized for Enterprise customers and is monitored by our Customer Success and Support teams.
What information should I include?
To help us respond quickly and effectively, please include:
Your company/team name
Your Meshy account email
A clear description of the issue or request
Relevant links/screenshots (if applicable)
Urgency level (e.g., “blocking production,” “general question,” etc.)
What types of requests does Enterprise Support handle?
Typical requests include:
Workspace setup and user management
Credits, billing, and invoicing
API access and integration questions
Custom security/compliance needs
Model usage issues or unexpected behavior
Priority bug reports
Assistance with onboarding your team
If you’re unsure whether your question qualifies—go ahead and send it. We’ll make sure it reaches the right team.
What is the expected response time?
Enterprise emails receive priority handling.
We strive to respond within 4–6 business hours and address urgent issues even faster.
Still need help?
If your team uses a dedicated Meshy Customer Success Manager, you can also CC them for faster coordination.