# Why Did My Generation Fail

> URL: https://help.meshy.ai/en/articles/14305871-why-did-my-generation-fail
> Language: en
> Last updated: 2026-10-14T04:35:51Z

If your image or 3D model generation didn't complete successfully, don't worry — here's what may have happened and what you can do about it.

# Will I be charged if my generation fails?

No. If a generation fails, your credits are automatically refunded. [Learn more about our credit refund policy →](/en/articles/9991995-if-one-generation-fails-will-my-credits-still-be-deducted)

## Common reasons a generation might fail

## 1. Input image issue

If you uploaded a reference image, it may not have been processable. This can happen if:

- The file format isn't supported (use JPG or PNG)

- The image is corrupted, too small, or very low resolution

- The image contains mostly transparent pixels or is nearly blank

**What to try:** Re-export your image as a clean JPG or PNG and try again.

## 2. Our servers are busy

During high-traffic periods, some tasks may time out before completing.

**What to try:** Wait a few minutes and resubmit your generation.

## 3. An unexpected pipeline error occurred

Occasionally, our 3D generation pipeline encounters an internal error — this is usually transient and not caused by your input.

**What to try:** Simply retry the same generation. If the problem persists, please contact support.

## 4. Content policy violation

Prompts or images that violate Meshy's content policy will be blocked. Review our [Terms of Service](https://www.meshy.ai/terms-of-use) and revise your prompt or image accordingly.

## 5. Text-to-image guardrails triggered incorrectly

Our text-to-image feature uses third-party safety systems with stricter filtering than our 3D generation pipeline. These filters can sometimes flag content incorrectly, including:

- Fantasy/horror themes — zombies, skeletons, undead characters

- Red or dark liquids mistaken for blood (e.g. potions, lava, wine)

- Weapon or combat imagery, even in stylized or cartoon contexts

- Partially dressed characters

This is a known limitation of our current text-to-image pipeline. **What to try:** Adjust your prompt and try generating again.

## 6. (API users only) Fetching results too early

If you're using the Meshy API and retrieving the model URL before the task reaches 100% progress, you may get an error.

**What to try:** Poll the task status endpoint until `progress` is `100` and `status` is `SUCCEEDED` before fetching the output. [See API error reference →](https://docs.meshy.ai/en/api/errors)