# I Paid but My Account Still Shows Free — What Do I Do?

> URL: https://help.meshy.ai/en/articles/14503659-i-paid-but-my-account-still-shows-free-what-do-i-do
> Language: en
> Last updated: 2026-08-05T04:21:24Z

After a successful payment, your account upgrade usually takes effect within a few seconds. If your account still shows **Free** after paying, don't worry — this is almost always easy to fix. Follow the steps below.

**Step 1: Check whether the purchase was made on web or mobile.**

If the purchase was made on **mobile**, directly contact the **Apple App Store**, since Meshy does not currently support subscriptions or purchases through mobile. This may also indicate the customer obtained their account through an unauthorized third party rather than an official purchase — flag this possibility if the transaction details don't match our records. If the payment was made on web, please go the next step.

**Step 2: Check your email confirmation**

Look for a payment confirmation email from Meshy or Stripe. If you received it, the charge went through successfully on our end.

No email? Check your **spam or junk folder**. Also verify that the email address on your payment method matches your Meshy account.

**Step 3: Wait a few minutes and refresh**

Account upgrades typically sync within 1–2 minutes after payment, but occasionally take up to 5 minutes. Try:

1. Wait 2–5 minutes

2. Hard-refresh the page: **Ctrl + Shift + R** (Windows/Linux) or **Cmd + Shift + R** (Mac)

3. Check your plan status at [Settings → Subscription](https://www.meshy.ai/settings/subscription)

**Step 4: Make sure you're logged into the right account**

This is the most common cause. Many users have two accounts — for example, one created with Google and one with an email/password — and paid on one but are browsing with the other.

Double-check that the email shown in your [Account Settings](https://www.meshy.ai/settings) matches the email on your payment confirmation.

**Step 5: Contact support**

If none of the above steps resolve it, please reach out to our support team at <support@meshy.ai> and we'll fix it manually. To speed things up, include:

- The email address on your Meshy account

- A screenshot of your payment confirmation or Stripe receipt

- The approximate date and time of your payment

No one gets left on Free after a successful payment — we'll make it right. ✅