# Fixing 3D Model Rendering Issues in the Viewer

> URL: https://help.meshy.ai/en/articles/15386408-fixing-3d-model-rendering-issues-in-the-viewer
> Language: en
> Last updated: 2026-07-27T05:40:31Z

# Overview

If your 3D model looks incorrect, glitchy, or incomplete inside the Meshy viewer — but looks fine after downloading — the issue is almost always with your browser or graphics settings, not the model itself. This guide walks you through the most common fixes.

# Quick Check: Is the Model Actually OK?

Before changing any settings, download your model and open it in a local viewer (such as Windows 3D Viewer or any offline 3D tool). If it looks correct there, your model is fine — the steps below will resolve the viewer issue.

# Fix 1: Update or Switch Your Browser

The Meshy viewer relies on WebGL, a browser technology for 3D rendering. Outdated browsers can struggle with it.

## Update your current browser

Make sure you're running the latest version:

- **Chrome**: Menu → Help → About Google Chrome → update if prompted

- **Firefox**: Menu → Help → About Firefox → update if prompted

- **Edge**: Menu → Help and feedback → About Microsoft Edge → update if prompted

## Try a different browser

If updating doesn't help, switch to a different browser entirely. **Chrome** tends to have the best WebGL support and is our recommended browser for Meshy.

# Fix 2: Enable Hardware Acceleration

Hardware acceleration lets your browser use your GPU to render 3D content. If it's turned off, the viewer may produce incorrect or degraded output.

## Chrome

1. Open Chrome Settings (`chrome://settings`)

2. Search for **"hardware acceleration"**

3. Toggle **Use graphics acceleration when available** to ON

4. Click **Relaunch**

## Firefox

1. Open Firefox Settings (`about:preferences`)

2. Scroll to **Performance**

3. Uncheck **Use recommended performance settings**

4. Check **Use hardware acceleration when available**

5. Restart Firefox

## Edge

1. Open Edge Settings (`edge://settings/system`)

2. Toggle **Use graphics acceleration when available** to ON

3. Click **Restart**

# Fix 3: Update Your GPU Drivers

Outdated GPU drivers are a common cause of WebGL rendering glitches.

## Windows

- **NVIDIA**: Download the latest drivers from [nvidia.com/drivers](https://www.nvidia.com/drivers)

- **AMD**: Use [AMD's driver support page](https://www.amd.com/en/support)

- **Intel**: Use [Intel's Download Center](https://www.intel.com/content/www/us/en/download-center/home.html)

After installing, restart your computer and reload Meshy.

## macOS

GPU drivers on Mac are bundled with macOS system updates. Go to **System Settings → General → Software Update** and install any available updates.

# Still Seeing Issues?

If none of the above steps resolve the problem, please reach out to our support team with the following details:

- Your browser name and version

- Your operating system

- Your GPU model (if known)

- A screenshot or screen recording of the rendering issue