# Why Was I Logged Out

> URL: https://help.meshy.ai/en/articles/16049822-why-was-i-logged-out
> Language: en
> Last updated: 2026-08-27T10:19:39Z

## Overview

To keep accounts secure and prevent misuse, we've updated the rules for **how many devices can be signed in to the same account at the same time which applies to all the plans excepts enterprise plan**:

- **Same platform**: Only **1 device** can be active per platform at any given time. When a 2nd device signs in on the same platform, the existing device on that platform is automatically logged out (**the newest login takes priority**).

- **Cross-platform**: Being signed in on **different platforms at the same time is allowed** — they won't affect each other.

In short: **switching devices isn't restricted, but signing in on two devices on the same platform at the same time will bump the earlier one off.**

## **What counts as a "platform"?**

Devices and clients that can sign in to your account fall into **5 platform categories**. Devices **within the same platform** will log each other out; devices **across different platforms** won't.

| **Platform** | **Includes**                                                                                                |
| ------------ | ----------------------------------------------------------------------------------------------------------- |
| Desktop Web  | Accessing the website via macOS, Windows, or Linux browsers; **iPad browser** also falls into this category |
| Mobile Web   | Accessing the website via a phone browser                                                                   |
| iOS App      | Native iOS app                                                                                              |
| Android App  | Native Android phone app                                                                                    |
| Tablet App   | Native Android tablet app (e.g., Samsung, Xiaomi tablets)                                                   |

💡 **Note**: An iPad's browser is classified as "Desktop Web," not "Mobile Web" or "Tablet App." This is the detail people most often overlook, so keep it in mind.

## FAQ

**1. I was using Device A normally and suddenly got logged out — what happened?**

The most common reason is that **another device signed in to your account on the same platform**, triggering the "1 device per platform" rule. The system logs out the earlier session in favor of the newer login.

Things to check:

- Whether a family member, friend, or someone else is also using your account

- Whether you have another device (a second computer, a tablet) that was still signed in

- If you suspect an unauthorized login, we recommend changing your password as soon as possible

**2.If I'm signed in on my phone app and my computer's web browser at the same time, will they log each other out?**

No. A phone app (iOS App / Android App) and a computer's web browser (Desktop Web) are different platforms. Cross-platform sessions are allowed to run simultaneously and won't affect each other.

**3.Can I sign in to the same account on two Android phones at the same time?**

Not persistently. Both phones' Android apps count as the same platform (Android App), so the device that logs in later will kick the earlier one off.

**4.Will being logged out interrupt whatever I'm doing?**

If a device gets logged out due to a same-platform takeover, any in-progress action may be interrupted. Please save your work before switching devices, and avoid alternating logins on multiple devices of the same platform.

**5.Do I need to log in again after being logged out? Is my account at risk?**

Yes, a device that's been logged out will need to sign in again. This on its own doesn't mean anything is wrong with your account — it just means the same-platform login slot was taken over by a newer login. That said, if you're **not** the one signing in elsewhere but keep getting logged out, we recommend changing your password and reviewing your account security as soon as possible.

**6.What if I genuinely need multiple accounts or multiple simultaneous logins?**

We recommend upgrading to **Studio** and purchasing additional **Seats**. With Studio, the Studio Owner and Studio Team Members share all assets and credits under the main account, while each sub-account on the team plan can sign in independently and simultaneously, without affecting one another. Check out studio plan [here](https://www.meshy.ai/pricing?plan_type=team).