# Why the Upgrade Button is Missing

> URL: https://help.meshy.ai/en/articles/16197287-why-the-upgrade-button-is-missing
> Language: en
> Last updated: 2026-08-27T10:20:33Z

## Overview

If you can't find the **Upgrade** button on your subscription page, the most common reason is that your current subscription was paid through **PayPal/Alipay**.

Meshy uses Stripe's billing portal to handle plan changes. Because PayPal subscriptions are managed directly by PayPal — not by Stripe — the upgrade and downgrade buttons are hidden when your active subscription was created via PayPal. This is expected behavior, not a bug.

## How to Change Your Plan If You're on PayPal/Alipay

To switch plans, you'll need to contact us at <support@meshy.ai> to cancel your current PayPal subscription immediately, then go to to [pricing page](https://www.meshy.ai/pricing) to re-subscribe using a credit or debit card via Stripe. Please make sure you've used up your credits before canceling, as any remaining credits will be **deducted once the subscription is canceled**.

**Note:** Discount codes and promotional offers cannot be applied to PayPal payments. Switching to a card payment allows you to use any available promo codes.