# I Was Charged but My Credits Didn't Update

> URL: https://help.meshy.ai/en/articles/16197296-i-was-charged-but-my-credits-didn-t-update
> Language: en
> Last updated: 2026-08-04T09:02:40Z

After a successful payment, your credits should update within a few minutes. If they haven't, follow the steps below.

## Step 1: Wait and Refresh

Credit updates usually happen within 1–2 minutes, but can occasionally take up to 5 minutes.

1. Wait 2–5 minutes

2. Hard-refresh the page: **Ctrl + Shift + R** (Windows/Linux) or **Cmd + Shift + R** (Mac)

3. Check your balance at [Settings → Subscription](https://www.meshy.ai/settings/subscription)

## Step 2: Check Your App Usage History

To verify whether credits were added to your account:

1. Go to **Settings → Subscription**

2. Scroll down and click **App Usage History**

Look for a credit entry around the time of your payment. If the credits appear in the history but not in your current balance display, try refreshing the page again.

## Step 3: Confirm the Payment Was Successful

Check your email for a payment confirmation from Meshy or Stripe. If you didn't receive one:

- Check your **spam or junk folder**

- Make sure the email on your payment method matches your Meshy account

If you received a confirmation email, the charge went through successfully on our end.

## Step 4: Contact Support

If your payment confirmation shows success but your credits still haven't updated after 10 minutes, please contact us at <support@meshy.ai> with:

- The email address on your Meshy account

- A screenshot of your payment confirmation or Stripe receipt

- The approximate date and time of your payment

We'll resolve it manually as quickly as possible.

## FAQ

**1. My plan renewed automatically but I received fewer credits than expected.**

Monthly credits reset at the start of each billing cycle. If you recently changed plans, your new plan's credit amount will apply from the next renewal date. Check [Settings → Subscription](https://www.meshy.ai/settings/subscription) to confirm your current plan and credit allowance.

**2. I bought a credit top-up but the credits aren't showing.**

Top-up credits are added to your **permanent credit balance**, which is shown separately from your monthly credits. Check both balances in **Settings → Subscription → App Usage History** to see the full breakdown.

**3. I'm logged in on a different device — do credits sync?**

Yes. Credits are tied to your account, not your device. If you see a different balance, make sure you're logged in with the same account email used for the purchase.