# Why Does My Downloaded STL File Open as example.com

> URL: https://help.meshy.ai/en/articles/16484612-why-does-my-downloaded-stl-file-open-as-example-com
> Language: en
> Last updated: 2026-08-27T10:27:05Z

## Why does this happen?

The most likely cause is that your browser or network environment is intercepting and rewriting the download request.

`example.com` is a domain reserved by [RFC 2606](https://datatracker.ietf.org/doc/html/rfc2606) for documentation and testing. Content blockers, privacy extensions, and corporate proxies often redirect unrecognized requests to this domain as a safe placeholder — instead of allowing the download to proceed normally.

## How to fix it

1. **Try a different browser or disable extensions.**
Open an Incognito / Private window in Chrome or Firefox. In Safari, disable all extensions and retry in a Private window.

2. **Switch to a different network.**
If you're on a corporate or enterprise network, try downloading via a mobile hotspot or a different Wi-Fi connection.

3. **Still not working?**
Please contact our support team via **<support@meshy.ai>** with the following information so we can investigate further:

  - Your browser name and version

  - Your operating system and version

  - A copy of the `example.com` file from your download list