# What Should I Do If I Was Charged Twice > URL: https://help.meshy.ai/en/articles/16553447-what-should-i-do-if-i-was-charged-twice > Language: en > Last updated: 2026-08-27T10:23:15Z ## Overview Meshy does not charge the same account twice under normal circumstances. If you received two invoices or see two charges, this is most likely because there are **two separate Meshy accounts** associated with different email addresses. Please check whether you may have signed up with multiple email addresses (e.g., a personal and a work email) before reaching out to support. ### If You Paid via Stripe(Credit Card/Link/Alipay,etc) Forward the duplicate invoice(s) to . Our team will investigate and process a refund for the duplicate charge if it qualifies under our [refund policy](/en/articles/9991947-in-which-situations-am-i-eligible-for-a-refund). If you can't find your the invoice, please provide t**he last 4 digits of your bank card, the card expiration date, and your name.** This will help us locate and verify your payment records. ### If You Paid via PayPal Log into your PayPal account and locate the **subscription ID** (like **I-87X******1L6**) associated with the duplicate charge. Please include this subscription ID when contacting — our team will need it to identify and process the duplicate subscription refund. ### Please Note Refunds are subject to Meshy's [refund policy.](/en/articles/9991947-in-which-situations-am-i-eligible-for-a-refund) Our support team will review each case individually and confirm eligibility before processing.