# How to Get Support From Meshy

> URL: https://help.meshy.ai/en/articles/16729408-how-to-get-support-from-meshy
> Language: en
> Last updated: 2026-08-28T06:36:30Z

We want to make sure your questions reach the right team as quickly as possible, so we've organized support by issue type — pick the channel below that best matches what you need help with.

Before reaching out, you may also want to check the following resources, which cover most common questions:

- **Billing questions** — [Billing collection](/en/collections/10642990-billing)

- **How to use Meshy** — [Tutorials](https://www.meshy.ai/tutorials)

- **Product updates** — [Blog](https://www.meshy.ai/blog)

- **API documentation** — [API docs](https://docs.meshy.ai/en/api)

If you can't find what you're looking for there, use the contact details below to reach the right team.

## 1. General Support

For any other issues — including **billing**, **promotions & discounts**, **account-related questions**, **how-to guidance**, **bug reports**, **feature requests**, or **rewards & referrals** — you can reach us via:

- **Email:** <support@meshy.ai>

- **Live Chat:** Paid users can click the **?** icon in the top right corner of the page to open the message box and start a live chat.

![](https://cdn.meshy.ai/webapp-assets/help/99dcda5e3cb76443-how-to-get-support-from-meshy.webp)

Our support team provides **24/7 AI-powered support**. If your issue is escalated to the human team, you can expect a response within **4–6 hours** during business hours.

Please note: human support is not available on weekends — issues escalated over the weekend will be picked up on the next business day.

## 2. Enterprise Inquiries

**Please note:** our support team only handles inquiries from individual (C-end) users on **Web app**, **Mobile**, and **API**.

- If you're an existing **enterprise customer**, please contact your dedicated Sales representative for support.

- For **enterprise plans** or other customized inquiries, fill out our [Sales contact form](https://www.meshy.ai/contact) and our sales team will follow up with you.

## 3. KOL & Partnership Inquiries

For KOL collaborations and official partnership opportunities, please reach out to our official partnership email based on your language/region:

- **English (General):** <influencer@meshy.ai>

- **German (Deutsch):** <influencer.de@meshy.ai>

- **French (Français):** <influencer.fr@meshy.ai>

- **Italian (Italiano):** <influencer.it@meshy.ai>

- **Japanese (日本語):** <influencer.jp@meshy.ai>

- **Korean (한국어):** <influencer.kr@meshy.ai>

- **Portuguese (Português):** <influencer.pt@meshy.ai>

- **Spanish (Español):** <influencer.es@meshy.ai>

- **Turkish (Türkçe):** <influencer.tr@meshy.ai>

- **Hindi (हिन्दी):** <influencer.hi@meshy.ai>

## 4. Community-Related Questions

For community-related questions or feedback, please contact: <community@meshy.ai>

## 5. Legal Matters

For legal inquiries, please contact: <legal@meshy.ai>

**⚠️ Please note:** The legal team does **not** handle any billing-related disputes. For billing issues, please contact <support@meshy.ai>

## 6. Education Programs & Discounts

For [educational project applications](/en/articles/9991966-meshy-for-students-educators-plan-discount-and-credits) or education discount requests, please contact: <education@meshy.ai>

**⚠️ Please note:** The support team is **unable** to process education discount approvals. All education-related requests must go through the education team directly.

Still not sure who to contact? Just email <support@meshy.ai> and we'll route your case to the right team.