# What is Pockella?

> URL: https://help.meshy.ai/en/articles/900000040-what-is-pockella
> Language: en
> Last updated: 2026-10-26T04:25:15Z

Pockella is Meshy's e-commerce sub-brand. This article explains what Pockella is and how to reach it from Meshy.

# What Pockella is

Pockella is Meshy's e-commerce sub-brand, and it runs on its own site at [pockella.com](https://www.pockella.com/?utm_source=meshy&utm_medium=sidebar_shop_banner). Creating and editing 3D content stays in the Meshy app; Pockella is the separate web destination for shopping.

# How to reach Pockella from Meshy

1. Open Meshy and look at the sidebar.

2. Select the Shop banner.

3. The Pockella site opens at [pockella.com](https://www.pockella.com/?utm_source=meshy&utm_medium=sidebar_shop_banner).

# Good to know

- Pockella is a separate site from the Meshy app, so its pages and orders are handled on [pockella.com](https://www.pockella.com/?utm_source=meshy&utm_medium=sidebar_shop).

- Anything about using Meshy itself, such as generation, credits and billing, is covered by the other articles in this [Help Center](/en/).

# FAQ

## **1.Do I need an account?**

No. You can design and order as a guest. We will create an account with your checkout email so you can track your orders.

## **2.How do I track my order?**

Your confirmation email includes the tracking link. You can also select Track order and sign in with your checkout email to view your orders.

## **3.How do I contact Pockella support?**

If you run into a problem on the Pockella site, you can first look it up in the [Pockella Help Center](https://www.pockella.com/faq#faq-designing). If the problem still can’t be solved, email <support@pockella.com>, or click “Ask us” in the bottom-right corner of the page to chat with our support team.