# In Which Situations Am I Eligible for a Refund

> URL: https://help.meshy.ai/en/articles/9991947-in-which-situations-am-i-eligible-for-a-refund
> Language: en
> Last updated: 2026-08-27T10:29:01Z

## Overview

To be eligible for a refund, **all** of the following conditions must be met:

- Your request is submitted within **5 days** of the charge date.

- You've used **100 credits or** **fewer** since the charge — credits spent on image generation count toward this limit.

- You have **not downloaded any models** during the subscription period.

- The charge is for a subscription. One-time credit top-ups and additional credit purchases are not eligible.

- Your subscription is a **paid, regular-price plan** — free trials, gifted subscriptions, and the $1 referral plan are not eligible.

If any of the above conditions is not met, we won't be able to process the refund.

## **How to request a refund**

Visit the [refund request page](https://www.meshy.ai/help/refund-request) to submit your application — make sure you're **logged into the account associated with the charge or subscription** when doing so.

## FAQ

**1.Can I request a refund if I'm not satisfied with the results?**

We understand that AI-generated results can sometimes fall short of expectations. Dissatisfaction with generation quality alone doesn't automatically qualify for a refund — but if your request meets our standard [refund eligibility criteria](/en/articles/9991947-in-which-situations-am-i-eligible-for-a-refund) (submitted within 5 days of purchase, subscription payment, 100 credits or fewer used), you're welcome to apply.

If you're unhappy with a specific generation but are otherwise still within your credit allowance, we'd also encourage you to try adjusting your prompt or settings first — many quality issues can be resolved with a different input rather than a refund. Our [tutorials](https://www.meshy.ai/tutorials) has tips on getting better results from your generations.

**2.Can I get a refund if I'm not satisfied after upgrading my plan?**

An upgrade is treated as a new charge, so it's evaluated against our standard [refund eligibility criteria](/en/articles/9991947-in-which-situations-am-i-eligible-for-a-refund) — the same conditions that apply to any subscription payment:

- Your request is submitted within **5 days** of the upgrade charge date.

- You've used **fewer than 100 credits** since the upgrade.

- You have **not downloaded any models** during the subscription period.

Simply being unsatisfied with the higher tier isn't on its own grounds for a refund — but if your upgrade charge meets the conditions above, you're welcome to submit a request through our [refund request page](https://www.meshy.ai/help/refund-request).

**Please note:** if your refund request is approved, your **entire subscription will be canceled** as part of the refund — not just the upgrade. Your account will revert to the **Free plan**, and you will lose access to your previous plan's benefits as well.