Refunds are generally not available, due to the high infrastructure and GPU costs required to power our AI generation services.
That said, if you believe your situation qualifies the refund policy, you can submit a request according to the following instructions.
Refunds for Web Subscriptions
Web subscribers who paid via Stripe can submit a request directly on the refund request page — make sure you're logged into the account associated with the charge. Eligibility is assessed automatically at the time of submission.
Web subscribers who paid via PayPal don't have self-service refunds available. Instead, email support@meshy.ai with a screenshot of your PayPal transaction showing your subscription ID (starts with I-XXXXXXX) and the transaction ID.
Note: Refund requests must come from the email address on file for the account and charge in question. If you're emailing from a different address, you'll need to either email us from the correct address on file, or provide the last 4 digits of the card, its expiration date, and the charge date/amount for verification.
Refunds for Mobile Purchases
If you purchased your subscription through a mobile device, the refund process is different from web subscriptions and depends on where you made the purchase:
App Store: Sign in to reportaproblem.apple.com with the Apple Account used for the purchase. Choose "Request a refund," select a reason and your Meshy purchase, then submit. Apple reviews refund requests under its refund policy.
Google Play: Use Google Play's refund request page with the Google account used for the purchase. If it has been more than 48 hours and within 5-day refund window, contact support@meshy.ai with your Meshy account email and purchase receipt or order ID so we can review your request. Refund eligibility depends on the applicable policy.
Canceling your subscription does not automatically issue a refund. If you also want to stop future renewals, cancel your subscription through the platform where you purchased it.
FAQ
1.What happens if I submit a refund request after the 5-day window?
Refund requests submitted outside the 5-day window from the original transaction date will not be approved, regardless of the circumstances.
If you're unsure whether you're still within the window, check your invoice email for the original transaction date before submitting your request.
2.How long does it take to receive my refund?
Once your refund request is approved, it typically takes 5–10 business days to appear in your account, depending on your bank or payment provider's processing time.
If it's been longer than 10 business days and you still don't see the refund, please contact your bank or card issuer first to check on their end, as the delay is often on the processing side rather than ours. If your bank confirms nothing has come through, reach out to support@meshy.ai and we'll look into it.
3. Why haven’t I received my money even though my refund was approved?
In some cases, if you request a refund shortly after making a payment, the payment may be reversed before it is fully processed. When this happens, the amount is never deducted from your card, so there is no separate refund to receive. If you’re not sure, please contact your bank for confirmation.