Refund Policy
Refunds are generally not available, due to the high infrastructure and GPU costs required to power our AI generation services.
That said, if you believe your situation qualifies, you can submit a request on our refund request page.
Eligibility criteria
To qualify for a refund, all of the following must be true:
The payment was for a subscription — additional credit purchases are non-refundable.
Your request is submitted within 5 days of the original transaction date.
You have used 100 credits or fewer during the current subscription period.
If any of the above conditions are not met, we will be unable to process your request.
Before you submit
To help us verify your request quickly, please make sure to:
Log in with the email address associated with the payment.
Have your invoice number ready (sent to you by email at the time of purchase).
Eligibility is assessed automatically at the time of submission.
Note: Refund requests must come from the email address on file for the account and charge in question. If you're emailing from a different address, you'll need to either email us from the correct address on file, or provide the last 4 digits of the card, its expiration date, and the charge date/amount for verification.
FAQ
1.What happens if I submit a refund request after the 5-day window?
Refund requests submitted outside the 5-day window from the original transaction date will not be approved, regardless of the circumstances.
If you're unsure whether you're still within the window, check your invoice email for the original transaction date before submitting your request.
If you believe there was an error — for example, a delay caused by our system rather than your submission — contact [email protected] and we'll review the case.
2.How long does it take to receive my refund?
Once your refund request is approved, it typically takes 5–10 business days to appear in your account, depending on your bank or payment provider's processing time.
If it's been longer than 10 business days and you still don't see the refund, please contact your bank or card issuer first to check on their end, as the delay is often on the processing side rather than ours. If your bank confirms nothing has come through, reach out to [email protected] and we'll look into it.