We generally don’t provide refunds, given the high operational costs associated with AI services powered by expensive GPUs.
However, exceptions may be made in certain circumstances. If you believe your case qualifies for a refund, please visit our refund request page to submit your application. To ensure a smooth process, please make sure to:
Log into your account using the email address associated with the payment.
Provide the invoice number from your transaction (which was emailed to you upon completion of the payment).
Our system will assess your request to determine eligibility for a refund at the time it is submitted.