We generally don’t provide refunds, given the high operational costs associated with AI services powered by expensive GPUs.
However, exceptions may be made in certain circumstances. If you believe your situation warrants a refund, please contact us via email at [email protected] to explain your case. Be sure to include:
Your account email.
A detailed reason for your refund request.
The invoice number of the payment (which was emailed to you at the time of payment).
We will review your request and determine if a refund can be issued. Normally this will take 3 business days to process.