Refund Eligibility
Payments are generally non-refundable. For an individual subscription purchase, a discretionary refund may be available if you contact us within 5 days of the initial transaction date. The request must concern your current billing period as we can't process refunds for charges from a previous period.
To be eligible for a refund, please ensure you meet all of the following criteria:
Refunds are only available for subscription payments.Additional credit purchases are non-refundable.
Your refund request must be submitted within 5 days of the initial transaction date.
The total credits(including monthly credits, awarded credits and agent credits) used during your subscription period must not exceed 100.
You have not downloaded any models during the subscription period.
The free/gifted subscription or bonus months cannot be refunded. If a deal gives you extra free months on top of what you paid for (e.g. pay for 1 month, get 3 months), refund eligibility only ever applies to the portion you actually paid for — never to the bonus months.
Annual subscriptions cannot be switched to monthly during the current billing period, and prorated refunds will not be given.
There's no automatic prorated refund once the 5-day window has passed. An accidental purchase, forgetting to cancel, general dissatisfaction with results, or wanting to switch plans doesn't qualify outside an applicable exception.
If a refund is approved, access under that charge ends immediately — you won't keep your credits or plan tier for the rest of the period it covered. Canceling a subscription yourself only stops future renewals; it doesn't, on its own, make the current or a past charge eligible for a refund.
Your rights under local law
Nothing on this page limits any consumer rights you have under the laws of your country that can't be excluded by contract.
If you meet the criteria above, you can request a refund by these instructions.
FAQ
1.Can I request a refund if I'm not satisfied with the results?
We understand that AI-generated results can sometimes fall short of expectations. Dissatisfaction with generation quality alone doesn't automatically qualify for a refund — but if your request meets our standard refund eligibility criteria (submitted within 5 days of purchase, subscription payment, 100 credits or fewer used), you're welcome to apply.
If you're unhappy with a specific generation but are otherwise still within your credit allowance, we'd also encourage you to try adjusting your prompt or settings first — many quality issues can be resolved with a different input rather than a refund. Our tutorials have tips on getting better results from your generations.
2.Can I get a refund if I'm not satisfied after upgrading my plan?
You can cancel your subscription and request a refund if your request meets the eligibility criteria above — but we don't recommend it for an upgraded subscription. Canceling an upgrade cancels every subscription tied to it, not just the tier you upgraded to, so you have no way to fall back to what you had before.
For example: if you were on a Pro annual plan, upgraded to a Premium annual plan, and later decide the Premium plan isn't a good fit, canceling it also forfeits the remaining months on your original Pro annual plan and your plan will revert to free.
3.I forgot to cancel and got charged again — can that charge be refunded?
Only if it's still within its own window (5 days from that specific charge). We can't make exceptions for charges outside the window, even when the renewal was unintentional.
4.How do I request a refund when I'm disputing the payment?
Our Support team cannot process refunds during pending disputes, as the disputed funds are pulled back immediately. You can choose to either continue working with your bank until the dispute is resolved, or to withdraw the bank dispute, which will allow us to process the payment.