Overview
To be eligible for a refund, all of the following conditions must be met:
Your request is submitted within 5 days of the charge date.
You've used fewer than 100 credits since the charge — credits spent on image generation count toward this limit.
You have not downloaded any models during the subscription period.
The charge is for a subscription. One-time credit top-ups and additional credit purchases are not eligible.
Your subscription is a paid, regular-price plan — free trials, gifted subscriptions, and the $1 referral plan are not eligible.
If any of the above conditions is not met, we won't be able to process the refund.
How to request a refund
Visit the refund request page to submit your application — make sure you're logged into the account associated with the charge or subscription when doing so.
FAQ
1.Can I request a refund if I'm not satisfied with the results?
We understand that AI-generated results can sometimes fall short of expectations. Dissatisfaction with generation quality alone doesn't automatically qualify for a refund — but if your request meets our standard refund eligibility criteria (submitted within 5 days of purchase, subscription payment, 100 credits or fewer used), you're welcome to apply.
If you're unhappy with a specific generation but are otherwise still within your credit allowance, we'd also encourage you to try adjusting your prompt or settings first — many quality issues can be resolved with a different input rather than a refund. Our tutorials has tips on getting better results from your generations.
2.Can I get a refund if I'm not satisfied after upgrading my plan?
An upgrade is treated as a new charge, so it's evaluated against our standard refund eligibility criteria — the same conditions that apply to any subscription payment:
Your request is submitted within 5 days of the upgrade charge date.
You've used fewer than 100 credits since the upgrade.
You have not downloaded any models during the subscription period.
Simply being unsatisfied with the higher tier isn't on its own grounds for a refund — but if your upgrade charge meets the conditions above, you're welcome to submit a request through our refund request page.
Please note: if your refund request is approved, your entire subscription will be canceled as part of the refund — not just the upgrade. Your account will revert to the Free plan, and you will lose access to your previous plan's benefits as well.