When either emailing [email protected], or utilizing the chat feature in your account (please note: the Help Center shown in the drop-down below is a great way to find tips, feature info, and other relevant info on how to get better model generation):
Then, click "Send us a message". On the following screen, if you are reporting a bug or issue with model generation, in order for us to assist you further and find a resolution as soon as possible, please include the following:
A description of the issue
Relevant screenshots
A link to the model (more info on how to pull that here)
Optional: a video recording if appropriate
Without those things, it will be more difficult for us to provide proper support for your issue.