We want to make sure your questions reach the right team as quickly as possible, so we've organized support by issue type — pick the channel below that best matches what you need help with.
Before reaching out, you may also want to check the following resources, which cover most common questions:
Billing questions — Billing collection
How to use Meshy — Tutorials
Product updates — Blog
API documentation — API docs
If you can't find what you're looking for there, use the contact details below to reach the right team.
1. General Support
For any other issues — including billing, promotions & discounts, account-related questions, how-to guidance, bug reports, feature requests, or rewards & referrals — you can reach us via:
Email: [email protected]
Live Chat: Paid users can click the ? icon in the top right corner of the page to open the message box and start a live chat.
Our support team provides 24/7 AI-powered support. If your issue is escalated to the human team, you can expect a response within 4–6 hours during business hours.
Please note: human support is not available on weekends — issues escalated over the weekend will be picked up on the next business day.
2. Enterprise Inquiries
Please note: our support team only handles inquiries from individual (C-end) users on Web app, Mobile, and API.
If you're an existing enterprise customer, please contact your dedicated Sales representative for support.
For enterprise plans or other customized inquiries, fill out our Sales contact form and our sales team will follow up with you.
3. KOL & Partnership Inquiries
For KOL collaborations and official partnership opportunities, please reach out to our official partnership email based on your language/region:
English (General): [email protected]
German (Deutsch): [email protected]
French (Français): [email protected]
Italian (Italiano): [email protected]
Japanese (日本語): [email protected]
Korean (한국어): [email protected]
Portuguese (Português): [email protected]
Spanish (Español): [email protected]
Turkish (Türkçe): [email protected]
Hindi (हिन्दी): [email protected]
4. Community-Related Questions
For community-related questions or feedback, please contact: [email protected]
5. Legal Matters
For legal inquiries, please contact: [email protected]
⚠️ Please note: The legal team does not handle any billing-related disputes. For billing issues, please contact [email protected]
6. Education Programs & Discounts
For educational project applications or education discount requests, please contact: [email protected]
⚠️ Please note: The support team is unable to process education discount approvals. All education-related requests must go through the education team directly.
Still not sure who to contact? Just email [email protected] and we'll route your case to the right team.