There are several potential reasons why the download feature may not be working:
1. Download Limit Reached
If you are a free user, you can only download up to 10 models per month that are Meshy-4 generated models under the CC BY 4.0 license.This limit resets on the first day of each month at 00:00 UTC. Unlimited downloads are available exclusively to premium subscribers. If you’ve reached your limit, consider upgrading your subscription or waiting for the next reset.
Please note: if you created private licensed models previously under a paid subscription, you can download them an unlimited number of times as a Free user.
In the future, we plan to offer Free users permanent download opportunities for Meshy 5 models as prizes in community and marketing campaigns. Stay tuned for more details.
2. Browser or Extension Interference
Certain browser extensions or privacy-focused browsers may block downloads from websites. To resolve this, try the following:
Refresh your webpage.
Disable any extensions that might interfere with downloads.
Use a different browser to test if the issue persists.
If neither of these solutions works, consider reaching out to support for further assistance.