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Why can't I download my model?

Updated over 2 weeks ago

There are several potential reasons why the download feature may not be working:

1. Download Limit Reached

If you are a free user, you can only download up to 10 models per month that are Meshy-4 generated models under the CC BY 4.0 license.This limit resets on the first day of each month at 00:00 UTC. Unlimited downloads are available exclusively to premium subscribers. If you’ve reached your limit, consider upgrading your subscription or waiting for the next reset.

Please note: if you created private licensed models previously under a paid subscription, you can download them an unlimited number of times as a Free user.

In the future, we plan to offer Free users permanent download opportunities for Meshy 5 models as prizes in community and marketing campaigns. Stay tuned for more details.

2. Browser or Extension Interference

Certain browser extensions or privacy-focused browsers may block downloads from websites. To resolve this, try the following:

  • Refresh your webpage.

  • Disable any extensions that might interfere with downloads.

  • Use a different browser to test if the issue persists.

If neither of these solutions works, consider reaching out to support for further assistance.

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