Why Can't I Download My Model

There are two types of issues that can cause download problems: ones related to your plan, and ones related to browser/technical issues. Here's how to identify which applies to you:

Free plan accounts get 10 downloads per month for models generated with Meshy 6 Lite. This covers the untextured Meshy 6 Lite model. Your 10 downloads reset on the 1st of each month at 00:00 UTC.

The following can't be downloaded on the Free plan, and clicking Download will ask you to upgrade your subscription:

• Models generated with Meshy 6, Meshy 7, or T2.5

• Textured models, including a Meshy 6 Lite model after texturing

• Textures applied to a model you uploaded

• Models created with the 3D Agent

More info on the Free plan here.

Credits are used to generate models. They don't include download access on their own. This applies to all credits, including:

• Credits from a credit package

• Credits left over from a past subscription

If your account is on the Free plan, you'll need an active paid subscription to download any model other than your 10 monthly untextured Meshy 6 Lite downloads, even if you still have credits.

Models you generated while on a Pro or higher plan (including Studio and Enterprise) stay downloadable an unlimited number of times, even after your subscription ends.

New models you generate after moving to the Free plan follow the Free plan rules above.

The Starter plan includes 20 downloads per month, which reset on your billing cycle date — not the calendar month. For example, if you subscribed to the Starter plan on June 12th, you'll receive 20 downloads for the period from June 12th to July 12th. Once your plan renews on July 12th, you'll receive another 20 downloads for the next cycle.

Note: models created using advanced features, such as multi-color printing, are not included in this download quota. More info on the Starter plan here.

The most likely reason is that you purchased a Meshy credits package rather than a subscription — credit packages don't include download access on their own.

To check this, look at whether your account still shows as being on the Free plan:

• If yes, you'll need to upgrade to a paid subscription to unlock downloads.

• If no (you already have a paid subscription) but downloads still don't work, contact support@meshy.ai with the email address used for payment.

Some browser extensions (ad blockers, privacy tools, VPNs) can interfere with downloads. Try the following:

• Refresh the page and try again.

• Disable any browser extensions that might block downloads.

• Try a different browser (e.g., Chrome or Edge) to see if the issue persists.

If you see a server error when clicking Download:

• Refresh the page, or try another browser, and try again.

• Wait a few minutes and retry — this is usually a temporary issue.

If your downloaded zip is missing textures or PBR maps:

• Make sure the PBR toggle was enabled during the texturing step.

• Re-run texturing with PBR enabled, then download again.

Try the following:

• Open the page in an incognito/private window and attempt the download again.

• Try downloading a different format instead, such as .obj, which tends to be the most stable format.

If the issue persists, please share the model link with us so we can take a closer look.