How Can I Earn Credits in Loyalty Program?

This Loyalty Program is designed to reward users for their continuous subscription. Here are the key details:

• Eligibility: You must be on the Monthly plan and paid via Stripe.

• How it Works: As long as your subscription renews on time, you earn extra permanent credits each month. The credits increase based on the length of your active subscription streak.

• The Streak: If your plan is canceled or renewal fails, your streak resets, and you start over from month one.

• Earning Period: You receive bonus credits with each renewal, with the tiered bonuses capping at the 7th month.

1.Why haven't I received my loyalty credits despite having a continuous subscription?

Loyalty points are currently only awarded to users who pay via Stripe. If you're paying through PayPal, we can't link your transaction to your subscription history, so points can't be issued.To receive loyalty points, we would suggest that you can switch to Stripe for your renewal.

2. Can I get the big Month 2 bonus again if I cancel and come back later?

The big Month 2 bonus only applies to a first-time subscription. If you cancel and then resubscribe later, you'll receive the credits listed as non-first-time renewal above instead.

3. If I cancel my subscription and get a refund, will the loyalty credits remain in my account?

No. Loyalty credits are added at the time of each successful subscription payment. If you cancel and receive a full refund, the loyalty credits granted for that billing cycle will be deducted accordingly.