Skip to main content

I Don't Have a Meshy Account but I Received a Charge — What Should I Do?

Learn what to do if you see an unexpected Meshy charge on your bank statement but have never created a Meshy account.

Overview

If you see a charge from Meshy on your bank statement but are certain you have never registered or logged into a Meshy account, we recommend following the steps below before contacting us.
​

Steps to Take

  1. Contact your bank first. Ask your bank to provide the following details about the transaction:

    • Exact merchant name

    • Transaction ID

    • Invoice number

  2. Contact Meshy Support. Once you have that information, send it to [email protected]. Our team will use these details to locate and verify the payment record in our system.

Important

If you can only provide your bank account number without a transaction ID or invoice number, we may not be able to accurately identify the charge in our payment system. Having the transaction ID and invoice number significantly speeds up the investigation.

Our team will follow up as quickly as possible once we receive the required information.

Related Articles
Did this answer your question?