What Should I Do If I Was Charged Twice?

Meshy does not charge the same account twice under normal circumstances. If you received two invoices or see two charges, this is most likely because there are two separate Meshy accounts associated with different email addresses.

Please check whether you may have signed up with multiple email addresses (e.g., a personal and a work email) before reaching out to support.
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Forward the duplicate invoice(s) to [email protected]. Our team will investigate and process a refund for the duplicate charge if it qualifies under our refund policy. 
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If you can't find your the invoice, please provide the last 4 digits of your bank card, the card expiration date, and your name. This will help us locate and verify your payment records.

Log into your PayPal account and locate the subscription ID (like I-87X******1L6) associated with the duplicate charge. Please include this subscription ID when contacting [email protected] — our team will need it to identify and process the duplicate subscription refund.
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Refunds are subject to Meshy's refund policy. Our support team will review each case individually and confirm eligibility before processing.