After a successful payment, your account upgrade usually takes effect within a few seconds. If your account still shows Free after paying, don't worry — this is almost always easy to fix. Follow the steps below.
Step 1: Check whether the purchase was made on web or mobile.
If the purchase was made on mobile, directly contact the Apple App Store, since Meshy does not currently support subscriptions or purchases through mobile. This may also indicate the customer obtained their account through an unauthorized third party rather than an official purchase — flag this possibility if the transaction details don't match our records. If the payment was made on web, please go the next step.
Step 2: Check your email confirmation
Look for a payment confirmation email from Meshy or Stripe. If you received it, the charge went through successfully on our end.
No email? Check your spam or junk folder. Also verify that the email address on your payment method matches your Meshy account.
Step 3: Wait a few minutes and refresh
Account upgrades typically sync within 1–2 minutes after payment, but occasionally take up to 5 minutes. Try:
Wait 2–5 minutes
Hard-refresh the page: Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac)
Check your plan status at Settings → Subscription
Step 4: Make sure you're logged into the right account
This is the most common cause. Many users have two accounts — for example, one created with Google and one with an email/password — and paid on one but are browsing with the other.
Double-check that the email shown in your Account Settings matches the email on your payment confirmation.
Step 5: Contact support
If none of the above steps resolve it, please reach out to our support team at [email protected] and we'll fix it manually. To speed things up, include:
The email address on your Meshy account
A screenshot of your payment confirmation or Stripe receipt
The approximate date and time of your payment
No one gets left on Free after a successful payment — we'll make it right. ✅