After a successful payment, your credits should update within a few minutes. If they haven't, follow the steps below.
Step 1: Wait and Refresh
Credit updates usually happen within 1–2 minutes, but can occasionally take up to 5 minutes.
Wait 2–5 minutes
Hard-refresh the page: Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac)
Check your balance at Settings → Subscription
Step 2: Check Your App Usage History
To verify whether credits were added to your account:
Go to Settings → Subscription
Scroll down and click App Usage History
Look for a credit entry around the time of your payment. If the credits appear in the history but not in your current balance display, try refreshing the page again.
Step 3: Confirm the Payment Was Successful
Check your email for a payment confirmation from Meshy or Stripe. If you didn't receive one:
Check your spam or junk folder
Make sure the email on your payment method matches your Meshy account
If you received a confirmation email, the charge went through successfully on our end.
Step 4: Contact Support
If your payment confirmation shows success but your credits still haven't updated after 10 minutes, please contact us at [email protected] with:
The email address on your Meshy account
A screenshot of your payment confirmation or Stripe receipt
The approximate date and time of your payment
We'll resolve it manually as quickly as possible.
FAQ
1. My plan renewed automatically but I received fewer credits than expected.
Monthly credits reset at the start of each billing cycle. If you recently changed plans, your new plan's credit amount will apply from the next renewal date. Check Settings → Subscription to confirm your current plan and credit allowance.
2. I bought a credit top-up but the credits aren't showing.
Top-up credits are added to your permanent credit balance, which is shown separately from your monthly credits. Check both balances in Settings → Subscription → App Usage History to see the full breakdown.
3. I'm logged in on a different device — do credits sync?
Yes. Credits are tied to your account, not your device. If you see a different balance, make sure you're logged in with the same account email used for the purchase.