Overview
If the upgrade or downgrade buttons are missing from your subscription page, it may be because your current billing cycle has an outstanding unpaid balance. When a payment fails, Meshy's billing system is temporarily locked — plan changes cannot be processed until the unpaid amount is settled.
Why this happens
When a payment for your current billing cycle fails (for example, due to an expired card, insufficient funds, or a bank block), the billing system enters a locked state to prevent further changes. During this time, both upgrades and downgrades are unavailable.
How to resolve it
Go to Settings → Billing
Look for any outstanding payment notification and complete the payment
Once the payment is successfully processed, the upgrade and downgrade buttons will reappear
If your payment continues to fail, see My Payment Was Declined — What Should I Do? for troubleshooting steps, or contact us at [email protected].
What happens after payment is completed
Upgrades take effect immediately after payment
Downgrades are scheduled — they take effect at the start of your next billing cycle
Important: downgrade before your cycle ends
If you need to downgrade your plan, you must submit the request before your current billing cycle ends. Once the cycle renews, you will be charged at your current plan rate for another cycle.
To check your renewal date:
Go to Settings → Billing
Under Overview, look for Next Bill — this is the date your current cycle ends and your next charge is scheduled