Overview
What happens to your monthly credits depends on how you change your plan: upgrading, downgrading, or canceling. Each plan's monthly credit amount is listed on our pricing page.
Upgrading
An upgrade takes effect immediately.
You pay the price difference between your current plan and the new plan.
The difference in monthly credits between the two plans is added to your balance right away.
A new billing cycle starts on the day you upgrade, so your monthly credit reset date moves to that day.
See How to Upgrade My Subscription Plan for the steps.
Downgrading
A downgrade takes effect at the start of your next billing cycle.
Your current plan and this month's credits are not affected — you keep using them until the end of the billing cycle.
On your next renewal date, your monthly credits reset to the new plan's amount.
See How Downgrading Your Plan Works for details.
Canceling
There are two ways to cancel, and they affect your credits differently.
Cancel yourself in Settings
Go to Settings → Subscription and cancel your plan. See How to Cancel Your Meshy Subscription for the steps.
Your monthly credits stay the same for the rest of the current billing cycle.
When the billing cycle ends, your account moves to the Free plan and any unused monthly credits are cleared.
You then receive the Free plan's 100 monthly credits.
To see exactly when your paid plan ends, read How to Check When Your Subscription Renews or Ends.
Cancel immediately through Customer Support
If you need your subscription canceled right away, contact Customer Support at support@meshy.ai. The subscription ends immediately, and your remaining monthly credits are cleared at the same time.
This is most common if you pay with PayPal or Alipay: these subscriptions can't be upgraded in Settings, so Customer Support can cancel your current plan immediately to let you subscribe to a higher plan. See Why the Upgrade Button is Missing.
FAQ
1. Do plan changes affect my permanent credits?
No. Permanent credits — purchased packs and rewards — are never changed by upgrading, downgrading, or canceling.
2. Why did I get fewer extra credits than the new plan's full amount after upgrading?
An upgrade isn't a brand-new subscription. You pay only the price difference, so you receive only the credit difference between your old and new plans.